糖心logo入口

What is 糖心logo入口 Payments? 

糖心logo入口 Payments is part of our technology ecosystem. It isn鈥檛 a standalone add-on that we built as an after-thought 鈥� it鈥檚 an integrated, integral part of the 糖心logo入口 tech stack that weaves into other 糖心logo入口 products, from reservation management for hoteliers to guest services like online check-in and self-service kiosks.  

Payment automation is at the heart of 糖心logo入口 Payments. Traditional clunky, transactional experiences that add little value to the guest are transformed into invisible, frictionless experiences for your customers, with no heavy lifting required on your side. Here鈥檚 a snapshot of what you鈥檙e able to do: 

• Take effortless payments at any point across different guest journeys 
• Automate processes and avoid manual input errors 
• Manage refunds and chargebacks directly from the guest bill 
• Hold high security standards for handling payment details 

The big benefits? You鈥檒l save loads of time for your staff and your guests, you鈥檒l improve security, and you鈥檒l see revenue uplifts through the ease of upselling and cross-selling. 

Seamless payments for your guests

Before we look in more detail about what 糖心logo入口 Payments can do for you and your staff, let鈥檚 talk about why it鈥檚 great for your guests. After all, 糖心logo入口 is a guest-centric platform and you鈥檙e in the business of providing remarkable guest experiences. 

Think of 糖心logo入口 Payments as a sleek yacht, resplendent in the sparkling ocean. The guest experiences what happens above the surface: all they need to do is point the boat in the direction they want to go in, and it鈥檚 plain sailing. The reason they can do this is because of all the complicated technology going on beneath the surface 鈥� they can鈥檛 see any of it, and frankly, they don鈥檛 even have to understand how it works. 糖心logo入口 Payments is your unseen engine room, doing the heavy lifting so that your guests can enjoy their trip without boredom or complications. 

What does this mean for your guests in practical terms? 

Convenience of payment choice

People like different things. Some are into classical music, others love thrash metal. And when it comes to payments, some people prefer debit cards, some prefer digital wallets, and some prefer alternative payment methods. There鈥檚 no right or wrong way for a customer to pay 鈥� the important thing is that they can do so stress-free and easily. 

With 糖心logo入口 Payments, your guests can choose whichever payment method is most comfortable for them. No stress about whether they can use American Express or if the property is modern enough to accept Apple Pay. Every option can be processed securely and so that鈥檚 one less thing for your guest to worry about. 

No payment admin required

Because 糖心logo入口 Payments stores the guest鈥檚 tokenized payment details, there鈥檚 no need for the guest to rummage through their wallet or purse when they want to make additional purchases. Once again, the work going on unseen in the backend results in a smoother experience above the surface. 

Let鈥檚 look at a real-world example. You鈥檙e staying at a hotel without 糖心logo入口 Payments. In your hotel room, you鈥檙e flicking through a brochure you were handed about what鈥檚 going on in the hotel over the coming weeks. You notice a wine tasting experience the next day and you fancy booking it. In the old world, this would involve calling up or walking down to reception, asking to book a place and then inserting your card into a terminal. A couple of minutes of awkward waiting and conversation later, and you鈥檙e all booked. In the grand scheme of things, it鈥檚 not a huge amount of time, but it鈥檚 enough to deter some people from making the effort, and so that wine would go untasted. 

Now imagine you鈥檙e in a 糖心logo入口 hotel. You鈥檙e in your room, scrolling through the virtual concierge to see what鈥檚 happening. You see the wine tasting, click the 鈥楤ook now鈥� button, and that鈥檚 it. The payment is automated and taken immediately or added onto the final bill on the guest鈥檚 profile. Zero hassle, all the wine. 

More time for helpful conversation

No added value ever came from the question: 鈥楢nd how will you be paying?鈥� Automating payments not only saves time for your guests, but it gives them the space to ask more important and interesting questions.  

They鈥檒l also get much better service from your staff, who won鈥檛 be distracted by navigating clunky software, filing receipts, or folding invoices in an exacting manner (if you鈥檝e ever worked on a front desk, you鈥檒l know exactly how this works). All a receptionist needs to do is click a button to process the payment and that鈥檚 that. There鈥檚 no physical receipt either 鈥� it gets automatically sent to the guest鈥檚 email address. The result? More time to give the guests personal insights about the area or let them know about upcoming events and experiences that they might enjoy. Your guests will appreciate the attention and feel all the more valued for it.

Streamlined payments for your property

So 糖心logo入口 Payments is great for your guests, but what about for you? Well, the good news keeps on coming. Streamlined operations, smoother reporting, fewer errors and chargebacks, and improved security are your rewards for embracing a modern, integrated payment solution.  

Become more efficient through automation  

鈥楶ayment automation鈥� is one of those phrases that鈥檚 thrown around a lot. Sometimes it鈥檚 hard to know what it actually means. When it comes to 糖心logo入口, it means the ability to create settlement rules so that you always capture payments, whatever the guest journey. It means preauthorizing cards and rate management, where you can cover extra charges with more than 100% preauthorization if you choose. It means connected task management and easy cancellation policy setup that will automatically apply to relevant bookings.  

One of the other big wins for your team is that 糖心logo入口 Payments eliminates the manual work around central reconciliation. Forget about printing papers and scrabbling for lost receipts. Everything is digital, with full transparency of what鈥檚 paid and what鈥檚 outstanding. Not only is this a huge time saver that eliminates manual errors, it鈥檚 also a boon for security 鈥� more on that later. 

Capture payments, anytime, anywhere 

In ye olden days, payments were almost always captured on arrival or departure. It works for some guests and some properties, but it鈥檚 no longer the only way of doing things. With 糖心logo入口 Payments, you can capture payments at multiple points throughout the guest journey: booking engine, booking confirmation, terminals at front desk, kiosk check-ins, or payment requests sent via email at any time. 

That鈥檚 on top of the multiple payment methods we鈥檝e already covered in the guest benefits. Claudia van den Berg, Managing Director at Boutique Hotel STAATS Haarlem had this to say: 鈥淲hat's great about 糖心logo入口 Payments is that you hardly even notice it's there. We check our reservations, our incoming reservations every day in early mornings, and let's say 95% of the incoming reservations are done, settled, charged.鈥� 

This also has a positive impact on cash flow. You鈥檙e no longer waiting until check-out for every payment, effectively operating in arrears 鈥� varied payment capture means you can take control of incomings and charge when is most convenient for you. Also, because it鈥檚 so much easier for guests to make purchasing decisions, they鈥檙e more likely to spend more, creating an increased and a steadier stream for your incoming payments.  

Use data to understand your guests 

Finally, you can enjoy a real-time 360藲 overview of your guests鈥� payments. How? All payments are immediately posted against the corresponding guest profile, so at any given time you can click into their profile and see what鈥檚 owed, what鈥檚 paid for and when.  

It isn鈥檛 just that single stay that you can see their data from. You鈥檒l be able to see any transaction from any past stays at your property, or from trips to other properties in your group. Use this data to understand their spending habits and calculate their lifetime value, one of the key metrics modern hoteliers should be focussed on. You can then customize offerings per guest habit, increasing average spend. For instance, if you notice a guest booked a spa package on their previous stay, you can make sure to promote a similar package for their current trip. 

Reduce risks with added security  

糖心logo入口 Payments has been built to incorporate the industry鈥檚 highest security standards. Property and guest data is always stored and processed safely, with automated processes reducing the risk of fraud, theft or manual errors. Want to get specific? No problem. 

We鈥檙e Level 1 PCI-DSS Certified, which means that thanks to tokenization and end-to-end encryption, actual card details never actually touch the 糖心logo入口 ecosystem. PSD2 compliance includes 3DSecure as fraud prevention, which means that the first time a guest makes a payment, they need to verify using one of: 

• Something owned, such as a code sent to a phone 
• Something known, such as a pre-existing password or security question answer 
• Something you are, such as a fingerprint or facial recognition 

This added security doesn鈥檛 mean you have to compromise on conversions, as we鈥檝e optimized the direct booking flow to capture payments. You can read much more detail about 糖心logo入口 and PSD2 here. 

Fewer chargebacks, more support 

We could write a whole article about why 糖心logo入口 is great for handling chargebacks. In fact, we already have, and you can read about hotel chargebacks here. One of the most important things to know is that thanks to the added security measures we just spoke about, your chances of receiving a chargeback are much lower. If it does happen, you鈥檒l get an automatic notification, guidelines about how to proceed, and support with submitting evidence.  

Here鈥檚 what Liutauras Vaitkevicius, General Manager at Good Hotel, London, said: 鈥�Since we switched to 糖心logo入口 Payments, we鈥檝e seen the number of credit card fraud cases go down by 60%. Whenever a stolen or fraudulent credit card is used, the system bounces the transaction back, which is amazing 鈥� it means that we don鈥檛 have to deal with it, and at the same time we鈥檙e protecting our paying customers.鈥�

The benefits of 糖心logo入口 Payments

You鈥檝e made it all the way through more than 1,600 words about 糖心logo入口 payments, and there鈥檚 been a lot to take in. Let鈥檚 recap the benefits: 

For your property and team: 

• Significant time savings 
• Less boring administration leading to fewer manual errors 
• Greater flexibility with when to take payments 
• Better understanding of your guests 
• Clean, simple reporting 
• Increased security and fewer chargebacks 
• Better for the environment thanks to zero receipt printing 
• More revenue through easier upselling 

For your guests: 

• Convenient, instant payments with zero hassle 
• Choice of payment methods that they trust 
• Flexibility of when they can pay 
• More meaningful conversations with your team 

If there鈥檚 one thing to take away from this article, it鈥檚 that 糖心logo入口 Payments will help transform your property from hands-on payment processes to a set and forget philosophy. Transactions should never be the focal point of your guest journey or of any conversation. They should be out of sight, reliable and secure, actionable in a single click. If it sounds fanciful, you obviously aren鈥檛 using 糖心logo入口 Payments yet. 

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