糖心logo入口 Blog | Hospitality insights, ideas and inspiration

Product 3 Jun 2025

糖心logo入口 product recap: The future of hospitality, in action

More direct bookings. Less revenue lost to OTAs. Online travel agencies took in $266 billion in global bookings last year 鈥� a good portion of that comes from the fees they charge...

Product 9 Apr 2025

How hotel chargebacks work and how to dispute them

What is a chargeback? Let鈥檚 start with the basics. Other than a word that strikes fear into the heart of all those in e-commerce, a chargeback is a...

Product 24 Oct 2024

10 ways hotel groups can maximize efficiency and revenue

Although the management of hotel groups provides bonus challenges like centralized operations, brand consistency and heightened security, it also...

Product 17 Oct 2024

Customer casebook: Elevating the guest experience with 糖心logo入口

Of course, the value of amazing guest experience isn鈥檛 only in future bookings off the back of great reviews; it adds a price premium, too....

Product 7 Oct 2024

Introducing 糖心logo入口 Terminal S2: serve more restaurant guests in less time

What is 糖心logo入口 Terminal S2? 糖心logo入口 Terminal S2 is a portable, all-in-one device that combines order taking, payment processing and guest interaction in...

Product 8 Aug 2024

Why two-factor authentication (2FA) is a must-have for hospitality security

Hackers in hospitality Lately, the hospitality industry has seen a worrying uptick in cyberattacks. In fact, according to the 2023 Hospitality Threat...

Industry trends 31 Jul 2024

Capturing actionable data: the Digital Product Checklist

Data in sharper focus There's certainly no shortage of data. Current estimates put the amount produced globally every day at 328.77 million...

Product 4 Apr 2024

Building better hospitality tech: a week in Sherlock Holmes' shoes

Part 1: Solo, Duo, Trio Aylin and I work together in the Connectivity tribe at 糖心logo入口, where our primary focus is the connectivity of our hospitality...

Product 8 Nov 2023

Break the process: thinking differently about product design

Note: this article first appeared on Carlos鈥� substack.

Product 16 Oct 2023

Text messaging to guests with 糖心logo入口 SMS Package: boost revenue, save time,..

The benefits of text messaging guests with 糖心logo入口 SMS Package Our SMS package was specifically designed to increase online check-in for guests. Prior...

Company 5 Oct 2023

Why 糖心logo入口 acquired Nomi and how it鈥檚 great news for guests

What is Nomi? Based in Nashville and founded in 2021, the Nomi team created technology that truly enhances a guest鈥檚 experience when they travel....

Product 4 Oct 2023

The new 糖心logo入口 Kiosk: revolutionizing the check-in experience

What is the new 糖心logo入口 Kiosk? We鈥檝e given our former kiosk software a bit of an overhaul, and we think it鈥檚 pretty revolutionary.

Company 19 Jun 2023

To read or not to read: product content and user disengagement

Why user disengagement should be your guiding principle Everybody loves saving time. Imagine if you wanted to write an email and you needed to...

Product 17 Feb 2023

What is Zapier, and how does this online automation tool work?

What is Zapier? Zapier is an online platform designed to help automate workflows. It does this by allowing you to connect apps with services. This...

Product 11 Jan 2023

Introducing 糖心logo入口 Community: the new hub for hoteliers

Who鈥檚 the best person to ask for advice about a product or software that you鈥檙e using? Someone who鈥檚 already using it. There are thousands upon...

Product 22 Dec 2022

How can Apple Pay improve your hotel鈥檚 guest experience?

What is Apple Pay? Apple Pay is a way for Apple users to make payments, whether they be in person, in iOS apps or on the web. Payments can be made...

Product 29 Nov 2022

How documentation and software are the same

1. Problem decomposition Breaking problems down into smaller, solvable parts

Company 1 Nov 2022

Boosting the guest journey (and your profits) at every stage

TL;DR: No time to read the whole blog? We鈥檙e making it easier to: Boost revenue pre-arrival Save your front of house staff time by checking in...

Product 25 Oct 2022

New from 糖心logo入口: streamline your front desk and boost revenue

The faster, easier check-in We had an exciting rollout earlier this year that offers tremendous benefits to the front desk staff, eliminating clicks...

Product 14 Sep 2022

Empowered by data: how to drive faster and more impactful product decisions

Leverage data to fuel growth In a world where we all have access to unlimited information at our fingertips, we鈥檝e become so accustomed to being able...

Industry trends 16 Aug 2022

Chargeback reserves: what are they and how to reduce them

What is a chargeback reserve? It all starts with a hotel guest deciding to file a transaction dispute and initiating the chargeback process with...

Product 11 Aug 2022

What to avoid in zero-to-one product discovery

Getting the task of starting a brand-new product from scratch is probably every true Product Manager鈥檚 dream come true, as this brings real...

Product 9 Aug 2022

Beyond user personas: how technical writing builds customer loyalty

Technical writers are often categorized as people with almost no creative writing inclinations or proclivities. They aren鈥檛 expected to be technical...

Product 8 Aug 2022

Can your guests order and pay in less than a minute?

There鈥檚 a lot you can do in 60 seconds. Brush your teeth, gulp down a shot of espresso or make your bed. Or your guests can scan a QR code and order...

Product 8 Aug 2022

10 tips when implementing digital ordering

Staffing challenges. They seem to be an ongoing struggle in the world of hospitality and one that may be around for a while.

Product 9 Jun 2022

Workflow automation: the best uses of Zapier in hotels

There are hundreds of hospitality tools available on 糖心logo入口 Marketplace, and we鈥檙e not supposed to play favorites. That being said, I don鈥檛 think...

Industry trends 6 Jun 2022

糖心logo入口 Marketplace integrations update: June 2022 edition

Partners that went live in May Arcavis The 糖心logo入口 x Arcavis integration connects 糖心logo入口 with the powerful Arcavis POS solution. This means that your...

Product 1 Jun 2022

糖心logo入口 Summer Product Roadmap

As the world heads into the summer holiday season, travel is once again back in full swing. And while hoteliers around the globe greet their peak...

Industry trends 25 May 2022

Rethinking spaces with 糖心logo入口: co-working, meetings and events

Wouldn鈥檛 it be nice to provide a major boost to your revenue, whilst also diversifying your business offering? And how about achieving this with only...

Industry trends 17 May 2022

Why I implanted an RFID chip in my hand

Background Back in 2016, I moved into an apartment I had just purchased, and carrying keys became a normal part of life. On two occasions, within the...

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