糖心logo入口 Blog | Hospitality insights, ideas and inspiration

Technology 2 Oct 2025

Hotel data breaches: how hotels can protect guest data

What is a hotel data breach? Hotels store vast amounts of personal and financial data - from credit card numbers and bank accounts to passport details. Cybersecurity in the hotel...

Technology 8 Sep 2025

New hotel tech, same chaos: What usually goes wrong?

For hotel operators, changing tech is a big decision. It鈥檚 months of research, vendor calls, demos, stakeholder buy-in and budgeting.

Technology 20 Aug 2025

Hotel chatbots are having a moment 鈥� here鈥檚 how to make them work for you

Not so long ago, using a hotel chatbot was like talking to a brick wall. It guessed wrong, ignored context and turned even the simplest question into...

Technology 12 Aug 2025

Hotel business intelligence explained: what every hotelier should know

What is hotel business intelligence? Business intelligence refers to tools and processes that collect, analyze, and visualize data to support...

Technology 14 Jul 2025

The invisible engine: why your hotel infrastructure is key to secure, scalable..

Great hospitality experiences are built on a thousand seamless micro moments from check-in to check-out and every interaction in between. When it all...

Technology 24 Jun 2025

10 糖心logo入口 features that are changing hotel operations

If you鈥檙e running a hotel, you need your technology to evolve as quickly as changing guest experiences and business needs. At 糖心logo入口, we鈥檙e focused on...

Technology 20 Jun 2025

Why combining PMS, POS and payments matters more than you think

Here are 10 reasons why hotels worldwide are already running their POS, payments and PMS with 糖心logo入口:

Industry trends 3 Jun 2025

30 most important hotel technology trends in 2025

What is hotel technology? Hotel technology refers to the digital tools and systems that help manage operations, engage guests and optimize...

Technology 13 May 2025

Your guide to a central reservation system (CRS) for hotels

What is a central reservation system (CRS)? A hotel central reservation system is essentially reservation management software that helps hotels...

Technology 4 Apr 2025

What AI agents like OpenAI鈥檚 Operator mean for hotel bookings

AI news is coming in hot 鈥� every single day. A new groundbreaking platform, feature, update. Well, sometimes it鈥檚 groundbreaking, and sometimes we鈥檙e...

Technology 3 Apr 2025

How is artificial intelligence (AI) revolutionizing the hospitality industry?

What is Artificial Intelligence? Artificial intelligence (AI) refers to systems and technologies that mimic human intelligence. That means they can...

Technology 25 Mar 2025

Hotel CRM: everything you need to know and the 15 best providers in 2025

What is a hotel CRM? A Customer Relationship Management system (CRM) is software designed to help businesses - in this case, hotels - manage and...

Technology 5 Mar 2025

Top 15 AI-powered apps for travel planning

What are the benefits of artificial intelligence for travel planning? The use of applications powered by artificial intelligence has transformed the...

Technology 26 Feb 2025

The best technology for general managers to support their hotel teams

Front Desk Team Your front desk team is in direct contact with your guests, so your job as the general manager is to do whatever you can to let them...

Technology 25 Feb 2025

What is a hotel reservation system and how do they work?

What is a hotel reservation system? A hotel reservation software (HRS) is software used in the hospitality industry to manage rates, availability,...

Technology 11 Feb 2025

What is a global distribution system (GDS) and how to choose the best one for..

What is a global distribution system (GDS)? A global distribution system (GDS) is a platform that acts as a bridge between travel agents and service...

Technology 6 Feb 2025

8 key features of hotel management software

What is hotel management software? Hotel management software (HMS) is designed to simplify and centralize daily operations for hoteliers. It...

Industry trends 4 Feb 2025

How to optimize your hotel for AI search like ChatGPT

It hardly seems possible, but there was a time before search engines. And then the 90s came along and the likes of Yahoo! Search, Ask Jeeves and...

Technology 8 Jan 2025

How technology can create more personalized, human hotel guest experiences

61% of consumers will spend more for personalized experiences. But if guests crave more tailored stays, how can hoteliers more easily deliver them?

Technology 5 Dec 2024

What are PMS integrations and why are they important?

What is a PMS integration? A PMS integration connects your property management system (PMS) with other tools and systems to streamline operations and...

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Technology 22 Nov 2024

How automation drives hotel efficiency | WestCord Hotels and Flexkeeping

If you鈥檝e ever wondered how your hotel鈥檚 operations could be smoother, faster and more efficient, you鈥檒l enjoy the latest episode of 糖心logo入口 Coffee...

Industry trends 14 Nov 2024

10 ways to protect your hotel from phishing attempts

What are phishing attacks? Phishing is a type of cybercrime that involves tricking people into giving away sensitive data or installing malware....

Technology 17 Sep 2024

7 simple ways to keep your hospitality accounts secure

How to keep your hospitality accounts secure The key to security is being proactive 鈥� don't wait until you have a potential breach to act. If you...

Technology 27 Aug 2024

10 tips to get the best out of your cloud-native PMS 鈥� and 10 things to avoid

10 tips to get the best out of your cloud-native PMS This list will help you make the most of a cloud-native PMS, helping to ensure you get the...

Technology 5 Jul 2024

How is technology improving security in the hotel industry?

Technologies that are improving hotel security Technology helps hotels to improve security in many ways. To learn more, check out the biggest...

Technology 4 Jul 2024

The future of hotel housekeeping technology

The housekeeping department The housekeeping department is at the heart of your hotel operations. They clean guest rooms, public areas and...

Technology 1 Jul 2024

Lessons from gaming: what can hospitality learn from video games?

The power of customization In the early 80s, games began to incorporate a radical new feature: customization. At first it was very simple: players...