Maison 惭猫谤别 successfully sets the new standard of hospitality using 糖心logo入口
The Parisian four-star hotel redefines traditional hospitality by leveraging automation through an easy-to-use platform with multiple integrations.
Maison 惭猫谤别 customer story
RevPAR increase
37%
(first seven months of 2023 vs. 2022)
average upsell value
鈧�104
higher average booking value
鈧�163
About Maison 惭猫谤别
Located in a chic area of Paris, is a four-star hotel with 51 rooms that has embraced the best hybrid hospitality trends. Each space contributes to Maison 惭猫谤别'蝉 unique identity: from a coworking caf茅 with premium tech to a pop-up store and art gallery. Nectar, their proprietary restaurant and innovative cocktail bar, celebrates the art of culinary delights while providing a space for the locals and guests to meet and connect. With a Maison 惭猫谤别 membership, guests can access exclusive events such as private parties and secret workshops.
鈥淲e鈥檙e really happy with 糖心logo入口. The interface is so simple to use 鈥� it empowers our team to work faster and impress our guests with a flawless stay.鈥�
The most user-friendly hospitality cloud
Challenge
The key to unlocking more efficiency is the simplicity of use. Many hospitality platforms have complex interfaces that can be overwhelming for staff, leading to frustration.
Solution
Maison 惭猫谤别 wanted to embrace digital processes throughout their properties, powered by an efficient tech stack. As the most user-friendly hospitality cloud, 糖心logo入口 helped the team be more agile. From reservation dashboards to revenue reports, each screen has a modern, clean design that is easy to use and understand. This also translates to a smoother guest experience 鈥� upgrading a stay with a breakfast buffet, a bottle of champagne or a romantic gift set is just a click away.
Result
鈥� 鈧�104 average upsell value
鈥� 鈧�163 higher average booking value
鈥� 7.4% of reservations are upgraded through 糖心logo入口 Booking Engine
A smoother, more efficient workflow thanks to automation
Challenge
A flawless guest experience requires hotel operations to flow smoothly. Tedious admin tasks are not only frustrating for guests 鈥� being locked behind screens is time-consuming for staff and disrupts their workflow.
Solution
The team automated and streamlined many of their operations through 糖心logo入口 Hospitality Cloud, seeing excellent growth and results. It also saves time for guests and staff, resulting in more personal interactions that redefine the meaning of five-star service. Maison 惭猫谤别 fully leverages automated personalization through Duve, an integration partner connected via 糖心logo入口. This way, their guests can access tailored experiences in any language, whenever it suits them.
Result
鈥� 33% ADR increase (first seven months of 2023 vs. 2022)
鈥� 37% RevPAR increase (first seven months of 2023 vs. 2022)
Rapid deployment and efficient staff training
Challenge
Because of the ongoing hotel staff shortages, properties often need to hire staff without previous experience in hospitality. Showing them how to use a complex PMS demands too much time and energy from busy colleagues.
Solution
Implementation with 糖心logo入口 can be done remotely, bringing down costs and speeding up onboarding time. Thanks to 糖心logo入口 University, new team members at Maison 惭猫谤别 鈥� even those with no experience in hospitality 鈥� benefit from quick and efficient onboarding. They can master the relevant areas of 糖心logo入口 Hospitality Cloud using role-based self-paths, with no need for supervision. Instructive video tutorials and certification fully support new hires as they get familiar with the platform.
Result
鈥� Swift training of new staff via 糖心logo入口 University, followed by targeted team-by-team specifics
鈥� One month between the welcome call and go-live
鈥� Expanding the hiring pool outside of hospitality
鈥溙切膌ogo入口鈥� connectivity is what sets it apart. Their marketplace of integrations is so impressive 鈥� we鈥檙e using 17 integrations to optimize our workflow in every possible area.鈥�
Looking ahead
Maison 惭猫谤别 plans to start managing their co-working space with 糖心logo入口. Besides automating the process, the move will unlock the potential to grow revenue even more with multiple service bookings. With this step, 迟丑别测鈥檒濒 be centralizing all their services on 糖心logo入口.
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