糖心logo入口

The destination

A luxury French property built for golfers, gourmands, leisure seekers and business guests

Nestled in the heart of France鈥檚 Dombes region near Lyon, Domaine du Gouverneur isn鈥檛 simply a four-star hotel 鈥� it鈥檚 a destination in its own right. A proud member of Teritoria, it boasts two championship golf courses, 53 rooms and two acclaimed restaurants, drawing a mix of golfers, gourmands, leisure seekers and business guests. And as a popular venue for weddings and corporate events, Domaine鈥檚 day-to-day operations are a complex juggling act 鈥� to say the least.

The challenge

Manual processes and outdated systems slowed down operations and impacted service

Despite Domaine鈥檚 idyllic setting, diverse offerings and welcoming front of house, the hotel team was drowning in a mountain of chaotic, manual operations.

As Jeremy Barth, Domaine Du Gouverneur鈥檚 Director of Operations, explains, 鈥淲e were using an outdated, locally installed system with no internet connection. This led to inconsistent guest tracking, frequent errors and no reliable data to manage operations or performance. Most tasks were done manually, which was time-consuming and inefficient.鈥�

Without real-time data, the front desk, housekeeping, golf, dining and events teams worked in silos. Building a true revenue strategy or delivering seamless guest journeys was nearly impossible. Night audits, invoicing and daily reports took hours, leaving little time for staff to focus on guests.

The turning point

Why Domaine chose 糖心logo入口 for digital transformation

By 2019, the operational strain on Domaine had reached a tipping point. Manual processes and fragmented systems weren鈥檛 just slowing things down; they were standing in the way of the property鈥檚 growth and service.

It was clear: a more modern, connected system was crucial for long-term success. The team made a pivotal decision to fully digitize operations, choosing 糖心logo入口 as the platform to power the transformation.

Having used 糖心logo入口 PMS in a previous role, Jeremy had seen firsthand how it could streamline complex hospitality environments, unifying hotel check-ins, golf bookings, F&B and event management in a single, cloud-based system.

鈥溙切膌ogo入口 quickly stood out as the most suitable solution for the complexity and size of our property," he recalls. "It met all of our operational and financial needs. We also chose 糖心logo入口 for its unmatched flexibility, scalability and seamless integration across every guest touchpoint.鈥�

The transformation

What changed when Domaine implemented 糖心logo入口 to streamline operations

Every digital transformation tests old habits. At Domaine, the front desk was ground zero.

鈥ㄢ�淪upporting the front of house team through a completely new way of working was one of our biggest challenges,鈥� recalls Jeremy. 鈥淏ut once they discovered how intuitive 糖心logo入口 was, they were thrilled with the change.鈥�

The impact of 糖心logo入口 was immediate. Communication between housekeeping and reception became seamless. Rooms were ready earlier. Check-ins got faster. And freed from hours of manual admin, staff could finally focus on what matters most: guest experiences.

鈥溙切膌ogo入口 is a complete game-changer. Everything is more streamlined,鈥� says Jeremy. 鈥淥ur housekeeping and front desk teams use the 糖心logo入口 app to stay aligned, resulting in better internal coordination, earlier room readiness and smoother guest experiences.鈥濃�ㄢ�‥choing Jeremey鈥檚 enthusiasm, Domaine鈥檚 receptionist, Carla, adds, 鈥淲hat I appreciate most about 糖心logo入口 is the time saved on repetitive tasks. We can really focus on welcoming guests and that changes everything.鈥�

The results

How a connected digital ecosystem improved performance across the board

糖心logo入口 quickly became the heartbeat of Domaine鈥檚 operations, seamlessly integrating with key platforms like NetGolf for tee-time bookings and Atomize for revenue optimization, creating a connected ecosystem that revolutionized the hotel鈥檚 efficiency, guest experience and overall performance.

鈥淭here are three tools we鈥檙e huge fans of and couldn鈥檛 imagine working without today: 糖心logo入口 Payments, Atomize and NetGolf (integrated with 糖心logo入口),鈥� says Jeremy. 鈥淭he key to a successful transformation is choosing tools that connect well with one another and are easy to adopt. For example, we implemented Atomize in under two weeks.鈥�

With real-time data flowing between systems, the team could finally say goodbye to outdated reports and guesswork. Guest tracking became sharper, multi-service bookings simpler and pricing strategies smarter, adjusting dynamically based on demand.鈥ㄢ��

Jeremey notes that adopting 糖心logo入口 became much more than a systems upgrade; it helped spark a cultural shift at the hotel where efficiency helped empower his team to do their best work and deliver remarkable guest service.

Improving housekeeping efficiency and guest satisfaction 

By implementing 糖心logo入口 Housekeeping management solutions, Domaine streamlined operations between the front desk and housekeeping teams, resulting in faster room readiness and a better guest experience:

• +30% more rooms ready before 3 PM
  Increased from 45% to 75%, improving arrival flow and reducing wait times.
• 33% faster room turnaround
  Average cleaning time reduced from 45 to 30 minutes through real-time coordination between front desk and housekeeping teams.
  
• +0.5 boost in guest satisfaction
  Customer satisfaction scores rose from 8.2 to 8.7/10 over the past three quarters, directly linked to a smoother guest arrival experience and improved room management.
  

Simplifying payments and enhancing the guest experience

Adopting 糖心logo入口 Payments streamlined and automated transactions, making them faster and easier for guests while reducing errors and manual corrections for the team. Jeremy notes this smoother process even boosted staff tips.

Unlocking revenue with Atomize

Before digitization, dynamic pricing was out of reach. With Atomize, a 糖心logo入口 AI-powered revenue management system, rates adjust automatically to match real-time demand. Implementation took just two weeks and within months, Domaine saw higher occupancy, stronger revenue control and a more strategic approach to pricing, leading to increased RevPAR and ADR:

• +12% RevPAR (May鈥揓uly 2025 vs. 2024)
  Driven by real-time, demand-based pricing precision.
  
• +9% ADR
  Achieved through optimized rates on high-demand dates, while maintaining a strong conversion rate.

Powering growth with data and agility

The transformation didn鈥檛 end with operations; it redefined Domaine鈥檚 commercial strategy. With centralized data and faster RFP turnaround times, the hotel began winning larger corporate events and securing payments more quickly. The shift not only improved cash flow but elevated Domaine鈥檚 standing with event planners and corporate clients alike.

Backyou, a sales and event management tool integrated with 糖心logo入口, played a key role and lead to:

• +18% more events booked YoY (Jan鈥揓une 2025 vs. 2024)
  Driven by improved lead handling and a faster, smoother sales process.
  
• 60% faster RFP response time
  Reduced from 48鈥�72 hours to under 24, cutting the risk of lost opportunities.
  
• 65% reduction in payment delays
  Reduced from 12+ days to just 4鈥�5 days post-event, thanks to seamless quote-to-invoice integration.
  

The evolution

Why 糖心logo入口 remains a trusted partner for Domaine鈥檚 ongoing innovation

Five years after adopting 糖心logo入口, Jeremy calls it a true collaborative partnership.

鈥溙切膌ogo入口 has evolved significantly over the years,鈥� he notes. 鈥淏etter design, more reporting features and above all, the ability to contribute feedback. We really feel heard, which is rare and strengthens the partnership. The 糖心logo入口 support team is incredibly responsive and supportive.鈥�

The future

How Domaine is using AI and personalization to shape the next era of guest experiences

Digitizing core operations was the first stage of Domaine鈥檚 transformation. The team is now exploring AI-powered reminders, self-check-in flows and using guest data to personalize offers and communications. Their vision is to create a fully connected, deeply personal experience that drives loyalty and brand differentiation.

For hotels, resorts and golf destinations still on the fence about digital transformation, Jeremy鈥檚 message is clear:

鈥淒on鈥檛 hesitate. You鈥檒l save time and money. In hospitality, staying ahead of the curve is non-negotiable.鈥�