You may have heard us talk about how amazing the 糖心logo入口 culture is. If you haven鈥檛, your first port of call should be the culture section on our careers page. Our also gives you a good flavor of life at 糖心logo入口.

But our culture didn't just materialize on its own. It's our 糖心logo入口ers that maintain and shape it, helping us to win Best Place to Work in Hotel Tech two years running, and so we wanted to shine a spotlight on some of our incredible team, starting with Senior Customer Success Manager Francesco Longo. 

First things first: you may have already figured out that Francesco isn鈥檛 Spanish. He鈥檚 Italian. But he lives and works in Barcelona, forming an integral part of our Spanish hub. We asked him about his 糖心logo入口 experience 鈥� including leaving and coming back 鈥� and the perks of working for 糖心logo入口 in Spain. 

 

How did you come to join 糖心logo入口? 

鈥溙切膌ogo入口 approached me in 2018 when I was an operations guy. At first, I was a bit concerned: should I move from the back office to a customer-facing role? Obviously I said yes, and I never regretted my decision. When I joined the account management team (which is now Customer Success) we were four people and it grew to about 16 very quickly.  

I was living in London at the time but I had clients across the UK and Ireland as well as Italy and South Europe. We were scaling very fast and it was very exciting, but then the pandemic happened. I decided to move to Barcelona but unfortunately it couldn鈥檛 be with 糖心logo入口 鈥� but 糖心logo入口 was always in my heart.鈥� 

 

Was it an easy decision to rejoin 糖心logo入口? 

鈥淚鈥檝e never worked with a better team than the one I worked with at 糖心logo入口. I always wanted to come back. Once I saw that 糖心logo入口 were growing rapidly again and that more positions were starting to open up, I said to myself: OK, let鈥檚 apply. Then I actually got a referral from my friend and I took it from there. 

The interview was hard! Obviously I didn鈥檛 expect to just walk back into a role, but the second interview with Barry was really interesting. The questions he asked were not just the standard questions, and he really encouraged me to be thoughtful and completely honest in my answers. This was a breath of fresh air, to be honest, and I really enjoyed it. 

 

Putting aside your past experience for a second 鈥� what appeals to you most about 糖心logo入口? 

鈥淭he vision and the growth of the company is really impressive. And I always thought 鈥� and still do 鈥� that the Marketing team is the best team in 糖心logo入口. They really know how to highlight the great points of 糖心logo入口 and make it appealing from the outside as well, even if you don鈥檛 know the industry. 

Or for someone like me, who鈥檚 passionate about hospitality and has been working in hotels for many, many years, 糖心logo入口 is one of those companies that makes you excited about where the industry can go.鈥�  

 

Have you noticed any changes at 糖心logo入口 since your return? 

"The structure of the day-to-day job has changed. Before, there wasn鈥檛 the same structure that there is now. Now, because you can work fully remotely, the company needs to be better prepared. It's nice to see that we have everything documented so that if I need to find information I know how and where to get it.  

And of course, another big change is the 糖心logo入口 platform itself. Before, the main focus was still on rooms, but now it鈥檚 about spaces which obviously opens us up to more of the market. We know that hotels are not just for sleeping, but also for coworking spaces and all sorts of things.  

We鈥檙e bigger now, too. More employees and more products like a POS. But learning about these topics is interesting. I just finished 糖心logo入口 University which has improved a lot, so I feel I鈥檓 up to speed with the 糖心logo入口 product again. And now I鈥檝e started to get accounts back that I used to manage and are still with 糖心logo入口 鈥� it鈥檚 really nice to catch up with them.鈥� 

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What鈥檚 the 糖心logo入口 culture like now? 

鈥淲hat I loved about 糖心logo入口 the most was the culture that they had towards people, and I can see that this is still there. Obviously we became more professional as a company because we need to be, but still this vibe is still there. I was really surprised and grateful. 

In Spain, 糖心logo入口 has shared office space in Barcelona. It鈥檚 a flexible work culture though, so I work mostly from home. Occasionally I鈥檒l go into the office and arrange a lunch or dinner with the team, so it鈥檚 nice to have that option.鈥� 

 

If someone called you up to ask if they should work for 糖心logo入口, what would you say? 

鈥淭he first thing I鈥檇 to would be to assess the character of the person asking the question. 糖心logo入口 is such a unique company that not everyone is going to be the perfect fit. This is really important because if you don鈥檛 love where you work, you won鈥檛 be able to do the best job. 

But in general, I would say 100% you should go for it. Working for 糖心logo入口 is such a rewarding experience and you鈥檒l get to work with amazing people. I have no regrets at all since coming back to 糖心logo入口 last month.鈥� 

 

How do you think 糖心logo入口 is viewed within Spain? 

鈥淚 can see the difference between now and when I first joined 糖心logo入口 a few years ago. The 糖心logo入口 name has definitely grown in Spain and it鈥檚 really nice to see that. Our list of Spanish customers has grown and we鈥檙e in conversations with big chains in the region which shows that 糖心logo入口 is a well-known PMS that people will consider.鈥� 

 

You can view all of our open roles on the 糖心logo入口 jobs page.
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Tom Brown

When Tom isn't creating outstanding marketing content for 糖心logo入口 as Principal Copywriter, he writes fiction for himself. Either way, he only uses the best words.