糖心logo入口

Challenge

Ternelia Les Grands Massifs faced operational inefficiencies, especially in communication between departments like reception and housekeeping. The outdated systems slowed down the team's workflow, making it difficult to stay on top of room availability and guest information. 

Solution

糖心logo入口 streamlined operations with its intuitive interface and real-time connectivity between departments. With live room status updates, seamless communication between reception and housekeeping and an easier reservation process, teams could now collaborate more efficiently. Ternelia Les Grands Massifs saw improved room availability, faster check-ins and better team communication. The 糖心logo入口 app provided real-time information, saving time and reducing errors, while centralized operations fueled improved efficiency across multiple properties.

Result

鈥� Improved room availability

鈥� Faster check-ins

鈥� Better team communication 

Challenge

Ternelia Les Grands Massifs wanted to fully integrate their F&B operations with their hospitality cloud in order to offer their guests a truly seamless stay.

Solution

Part of the 糖心logo入口 ecosystem, 糖心logo入口 POS is an all-in-one mobile platform designed for hotel restaurants. By providing total visibility across F&B operations and seamlessly integrating with the rest of the 糖心logo入口 ecosystem, 糖心logo入口 POS helped Ternelia Les Grands Massifs place their guests at the heart of their operations. It connects inventory and ePOS systems, enabling the team to track, analyze, plan and order with confidence. Beyond its highly intuitive interface, the team values the internal messaging service and the streamlined workflow it offers. The easy configuration and user-friendly design make it a favorite among staff, simplifying their tasks and enhancing overall efficiency. 

Result

鈥� Better guest experience as they can order and pay from their mobile phone 
鈥� A user-friendly platform for staff, boosting efficiency by reducing admin

Challenge

Managing payments used to be a tedious process involving manual data entry, which often led to errors and missed payments. Credit card security was also a concern, with sensitive details sometimes being written down on random slips of paper. 

Solution

糖心logo入口 Payments delivered a secure, fully automated system that eliminated manual tasks and boosted payment reliability. Credit card transactions are now processed safely, reducing the risk of errors and fraud. Ternelia Les Grands Massifs also saves significant time managing payments as they no longer have to chase overdue guest balances. An integration with D-Edge eased the administrative burden tied to booking.com reservations while sales via this OTA increased. On top of these technical gains, 糖心logo入口 enabled a shift to a more strategic, room-based sales approach. Chargebacks dropped to just 0.0063%, and overall profitability improved with the more efficient booking and payment system. 

Result

鈥�&苍产蝉辫; Chargebacks dropped to 0.0063%