Pluimpapaver Hotel & Glamping uses 糖心logo入口 to power its award-winning guest journey
糖心logo入口, an award-winning hospitality cloud, supports the Belgian independent on its journey towards a well-deserved hospitality award.
Pluimpapaver Hotel & Glamping customer story
鈧�42
Average upsell value
44%
Guests online check-in
Zero
Chargebacks
About Pluimpapaver Hotel & Glamping
Surrounded by the greenery of Aarschot, offers modern guest rooms and glamping tents. This welcoming enclave of upscale outdoorsiness is perfect for couples, families and city folk looking to reconnect with nature. Guests can relax in a wellness area with a hot tub and sauna or explore the surroundings using on-site bicycle rental. Offering equal doses of fresh air and community, staying at Pluimpapaver Hotel & Glamping is a charmingly bohemian and sustainable experience.
鈥淲e鈥檙e an award-winning hotel using an award-winning hospitality cloud. Even saying it feels really good. 糖心logo入口 has been one of the driving forces for our success, helping us hit our goals for modern and sustainable stays.鈥�
Online check-ins powered by 糖心logo入口
Challenge
When guests arrive, they want the easiest check-in experience possible. Waiting in line to register, especially during peak hours? Not an ideal start.
Solution
With 糖心logo入口, Pluimpapaver Hotel & Glamping can offer the most hassle-free check-in experience. Completing the simplified user journey online reduces wait times and puts guests in control from the moment they book. Online check-ins also allow the team to leverage upselling opportunities to increase the average spend per booking.
Result
鈥� 44% of guests check-in online
鈥� 鈧�42 average upsell value
Award-winning digital comms
Challenge
When done right, perfecting guest messaging can increase guest loyalty, boost revenue, and ultimately achieve a higher lifetime value for guests.
Solution
With the help of 糖心logo入口, Hotel & Glamping Pluimpapaver has won the 2023 tourism award in the 鈥淭he best digital communication鈥� category for the Vlaams-Brabant province. The jury cited online check-in, chat feature and online payments 鈥� powered by 糖心logo入口 Payments 鈥� as the strong points that ensure a seamless stay at Hotel & Glamping Pluimpapaver. With tedious tasks out of the way, the team has more time to attract new guests through beautifully curated social media channels.
Result
鈥� 2023 Belgian Tourism Award for 鈥淭he best digital communication鈥�
A booking engine that converts
Challenge
To avoid paying commissions to channel managers, Hotel & Glamping Pluimpapaver wanted to provide their guests with an effortless way to book directly.
Solution
Hotel & Glamping Pluimpapaver uses 糖心logo入口 Booking Engine to lead guests through a seamless user journey. Making a reservation is easy thanks to an intuitive interface, and it鈥檚 easy to set up multiple space types so that rooms and tents can be managed and booked in the same place. The team can also upsell items like late check-out and breakfasts, boosting overall RevPAG.
Result
鈥� 3.8% average booking conversion (3.3% is the industry average)
鈥淭he guests are our priority, so we looked for a PMS with guest-centricity at its core. While 糖心logo入口 is taking care of the operational tasks, we have more time and energy to focus on hospitality.鈥�
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