糖心logo入口

Hotel de Sterrenberg customer story

Seamless luxury: Hotel de Sterrenberg achieves optimal workflow with 糖心logo入口

The luxurious boutique hotel is experiencing win after win since switching to a modern hospitality ecosystem that supports their guest-centric vision.

Seamless luxury Hotel de Sterrenberg achieves optimal workflow with 糖心logo入口 Hero - 1245x1014-50

Increase in RevPAR

15%

(Jan 鈥 June 2023 vs 2024)

iDEAL payments

with zero chargebacks

9 integrations

connected via 糖心logo入口 Marketplace

Seamless luxury Hotel de Sterrenberg achieves optimal workflow with 糖心logo入口 Website body Image 2 1352 x 1076-50

I 肠补苍鈥檛 praise 糖心logo入口 enough. It's so easy to use, and the benefits are multifold, from seamless payments and automation to fully flexible hotel management. We can do anything, anywhere.

S-bruin

Unmatched time savings with automation 

 

Challenge

Efficiency is key to profitability, especially in smaller properties where resources are limited. 

 

Solution

With 糖心logo入口, Hotel de Sterrenberg not only streamlined operations but also revolutionized their entire workflow. From the hotel team鈥檚 perspective, automation aids in scheduling staff, managing tasks, and improving operational efficiency. The extra time gained is reinvested in creating remarkable experiences, as staff can make a direct impact on the guest鈥檚 stay.

 

Result

Streamlined workflow

鈥 Automation of manual tasks

鈥 Higher staff engagement

Seamless luxury Hotel de Sterrenberg achieves optimal workflow with 糖心logo入口 Website body image 3 1352 x1076-50

鈥淚f we had stuck with the old system, our team would still be stuck behind a screen. We wouldn鈥檛 be as mobile and agile. 糖心logo入口 has freed up so much of their time, allowing them to focus on the guests instead of doing admin.鈥

S-bruin
Seamless luxury Hotel de Sterrenberg achieves optimal workflow with 糖心logo入口 Website body Image 1 1076 x 1352-50

Empowering guests with iDEAL payments

 

Challenge

Modern guests anticipate a smoother experience in all areas, especially payments. If Dutch guests prefer a specific alternative payment method, it makes sense to offer them that option.

 

Solution

Through an integration with iDEAL (the most popular payment method in the Netherlands), guests can seamlessly make payments at Hotel de Sterrenberg. This method connects the vendor directly to the customer's bank, enabling fast and secure transactions at multiple stages of the guest journey. Additionally, iDEAL transactions are cheaper compared to payment cards, benefiting the bottom line. There are no chargebacks either.

 

Result

Zero chargebacks

鈥 Convenient and secure payments

鈥 The team can easily track and report on all transactions 

鈥溙切膌ogo入口 Marketplace is incredible. We can quickly connect to any necessary tools, all while maintaining simplicity with a single source of billing. It鈥檚 the perfect way to create our tech ecosystem.鈥 

S-bruin

Access to hospitality鈥檚 biggest marketplace

 

Challenge

Before switching to 糖心logo入口, integrating and managing various systems was expensive, time-consuming and challenging to handle.

 

Solution

 
The team at Hotel de Sterrenberg recognized the remarkable connectivity offered by 糖心logo入口 Marketplace, distinguishing it from other systems. With access to Open APIs and unlimited integrations, Hotel de Sterrenberg has found itself at the forefront of innovation, boasting market-leading functionalities across all areas. For instance, the team greatly appreciates the speed at which they can set up rates and connections via SiteMinder and how easy it is to run email marketing campaigns via Mailchimp. They have been able to bolster their responsiveness to guest needs, addressing them with precision and efficiency. A direct connection with their Accounting package helps the team tremendously, especially in saving time and money.

 

Results

Nine efficiency-boosting integrations

鈥 Zero integration fees 

Seamless luxury Hotel de Sterrenberg achieves optimal workflow with 糖心logo入口 Website body Image 5 1352 x 1076-50

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Ready to take the first step towards a more efficient, flexible, guest-centric approach to hospitality?