糖心logo入口-powered L鈥橦eure Bleue Palais champions deluxe hospitality with grand results
This prestigious Relais & Ch芒teaux property in Morocco benefits from unlimited connectivity and a high-converting booking engine.
L'Heure Bleue Palais customer story
online check-in rate
15%
average added value through upsells
鈧�48
integrations
Seven
About L鈥橦eure Bleue Palais
A part of the Relais & Ch芒teaux association, in the heart of Essaouira is a prestigious riad that retains the cachet of a traditional Moroccan mansion while offering the comforts of a large hotel brand. All 33 rooms and suites are arranged around a patio hosting a fountain, doubling as a stage for cultural and musical events.
For ultimate relaxation, guests can visit the hammam or the swimming pool on the terrace, offering incredible views of the medina and the ocean. The restaurant's gourmet cuisine, blending French and Moroccan flavors, makes it an unmissable destination for pleasure seekers.
"The simplicity of connecting to so many of the industry鈥檚 best solutions is one of the reasons we chose 糖心logo入口. In just a few clicks, we can find an integration that can improve our hotel operations, generate more revenue and enhance guest experiences."
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An incredible operational makeover
Challenge
When choosing their hospitality cloud, L鈥橦eure Bleue Palais looked for an agile solution that could drive major improvements across their KPIs.
Solution
Since switching to 糖心logo入口, L鈥橦eure Bleue Palais completed an operational makeover, resulting in huge time-savings and an improved guest experience. The team has built a platform for lasting success using a combination of streamlined digital processes through 糖心logo入口 Guest Journey, clean and intuitive dashboards with 糖心logo入口 Operations, and integrations with hospitality鈥檚 best solutions via 糖心logo入口 Marketplace.
Result
鈥� 鈧�48 average added value though upsells
鈥� Seven integrations
Online check-in opens space and time for Moroccan hospitality
Challenge
The guest arrival process should be as smooth and enjoyable as the rest of the stay 鈥� less admin, more pampering.
Solution
Despite the heavenly setting of L鈥橦eure Bleue Palais, switching to vacation mode can be challenging if your stay starts with front-desk queues. With 糖心logo入口 Guest Journey, guests receive an automated booking confirmation email that encourages online check-in, making the arrival much more effective. Online check-in saves time for the L鈥橦eure Bleue Palais team as well, who can focus on ensuring that the art of Moroccan hospitality is demonstrated at its very best.
Result
鈥� 15% online check-in rate
鈥� Front-office staff has more time for a personalized welcome
鈥� 7% higher average booking value for direct bookings (compared to channel managers)
鈥� 39% higher online check-in ratio for direct bookings (compared to channel managers)
鈥溙切膌ogo入口 gave us a key to unlock our full potential through multiple operational boosts. All the time savings quickly add up, placing our team where they're needed most: away from the screens and in front of the guests.鈥�
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Make it remarkable.
Ready to take the first step towards a more efficient, flexible, guest-centric approach to hospitality?